1. Acceptance of Terms

Welcome to Vela Health (“we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website located at velahealth.com, our services, and our SMS communications (collectively, the “Service”).

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. Description of Service

Vela Health provides scheduling, care coordination, and related health support services. The Service may include:

• Appointment scheduling and reminders

• SMS messaging for service-related communications

• Access to website resources

We reserve the right to modify, suspend, or discontinue the Service at any time without notice.

3. SMS Messaging Terms

By providing your mobile phone number and opting in, you consent to receive SMS messages from Vela Health for purposes including:

• Appointment reminders

• Scheduling confirmations and reschedules

• General service-related notifications

Message Frequency: Message frequency varies depending on your interactions with us.

Charges: Standard message and data rates may apply.

Opt-Out: You may opt out at any time by replying “STOP” to any message.

Help: For help, reply “HELP” or contact us at info@velahealth.com.

Privacy Policy: Your personal information will be used only for providing our services. See our Privacy Policy at https://velahealth.com/privacy-policy/.

4. HIPAA Compliance

Vela Health complies with the Health Insurance Portability and Accountability Act (“HIPAA”) and safeguards your protected health information (PHI). SMS messages are used only for scheduling and service-related communications, and you should not send sensitive health information through text messaging. We may use SMS only for service-related purposes and do not disclose PHI via text. For more details on how we handle PHI, please review our Privacy Policy.

5. User Accounts

Certain features may require an account. You agree to provide accurate information and maintain the confidentiality of your account credentials.

6. Acceptable Use

You agree not to use the Service for unlawful purposes or to transmit harmful, offensive, or unauthorized content.

7. Intellectual Property Rights

All content, features, and functionality of the Service are owned by Vela Health and protected under applicable intellectual property laws.

8. Disclaimers

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms should be construed as medical advice.

9. Limitation of Liability

In no event shall Vela Health be liable for indirect, incidental, or consequential damages arising from your use of the Service.

10. Indemnification

You agree to indemnify and hold harmless Vela Health and its affiliates from any claims, damages, or expenses arising out of your use of the Service.

11. Governing Law

These Terms are governed by the laws of the United States of America, without regard to its conflict of law principles.

12. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with a new “Last Updated” date. Continued use of the Service after changes constitutes acceptance of the updated Terms.

13. Contact Information

Effective Date: September 1, 2025
Last Updated: September 1, 2025

If you have questions about these Terms, please contact us:

Vela Health
Email: info@velahealth.com